Frequently Asked Questions (FAQ)

Welcome to the BrickTee FAQ page! Below, you’ll find answers to some of the most common questions about our store, products, shipping, and policies. If you don’t see what you’re looking for, feel free to contact us.

1. About BrickTee

Who are we?

BrickTee is an online store specializing in high-quality, custom-designed apparel and accessories. We use a print-on-demand model, which means each product is made to order just for you!

Where are you located?

We operate from [Your Business Address Here], but we partner with global fulfillment centers to ensure efficient delivery worldwide.

2. Orders & Payments

How do I place an order?

Simply browse our store, add your favorite designs to your cart, and proceed to checkout. We accept secure payments through Visa, Mastercard, PayPal, and other trusted payment gateways.

Can I modify or cancel my order?

We start processing orders quickly, so changes or cancellations are only possible within 12 hours of placing your order. Please contact us immediately at support@bricktee.com if you need assistance.

3. Shipping & Delivery

Where do you ship from?

Our products are printed and shipped from fulfillment centers in the United States, Europe, and Asia, depending on your location for faster delivery.

How long does shipping take?

Shipping times vary by location:

• USA: 5-10 business days
• Canada: 7-14 business days
• Europe: 7-15 business days
• Australia & Rest of the World: 10-20 business days

Do you offer tracking?

Yes! Once your order ships, you will receive an email with a tracking link.

4. Returns & Refunds

What is your return policy?

We accept returns and exchanges for damaged, defective, or incorrect items within 30 days of delivery. Since our products are custom-made, we do not accept returns for change of mind.

How do I request a return or refund?

Please email us at support@bricktee.com with your order number and a photo of the issue.

5. Product & Sizing Information

What materials are your products made of?

Our apparel is made from high-quality cotton and polyester blends for a soft, comfortable fit. Each product page contains specific material details.

How do I choose the right size?

We provide a detailed size chart on each product page. If you're unsure, we recommend measuring a similar item at home and comparing it with our chart.

6. Contact Us

Still have questions? We’re happy to help! Contact us at:
📧 Email: support@bricktee.com
📞 Phone: +62 851 5055 7773