Refund Policy

Thank you for shopping with BrickTee.com. We appreciate your business and strive to ensure that you are satisfied with your purchase. Please read our refund policy carefully.

1. General Policy

We accept returns and offer refunds on eligible items within [number of days] days of receipt. To be eligible for a refund, items must be in their original condition, unused, and with all tags and packaging intact.

2. Non-Refundable Items

The following items are non-refundable:

• Customized or personalized products unless they are defective or damaged.
• Gift cards.

3. How to Initiate a Return

To initiate a return, please contact us at admin@bricktee.com with the following information:

• Your order number.
• A description of the issue with the item.
• Photos of the item if applicable.

4. Return Shipping

You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days, depending on your card issuer’s policies.

6. Exchanges

We currently do not offer direct exchanges. If you would like a different size or item, please return the original item for a refund and place a new order.

7. Contact Us

If you have any questions about our refund policy, please contact us at:

• Email: admin@bricktee.com
• Phone: +62 85150-557963