Customer Service
At bricktee.com, we are committed to delivering exceptional customer service. Whether you need help with an order, have a question about our products, or need assistance with returns, we are here to help!
Contact Us
- Email: admin@bricktee.com
- Phone: +1 (954) 741-8130 (Available Monday to Friday, 9 AM - 5 PM PST)
- Contact Form: Visit our Contact Us page to submit an inquiry.
Common Inquiries:
1. Order Tracking (USPS)
After your order has shipped, you will receive a USPS tracking number via email. You can track your order by entering the tracking number on the USPS Tracking page.
2. Shipping & Delivery
- Shipping Times: All orders are shipped from the USA, and we aim for fast delivery. Processing usually takes 3-7 business days, with shipping times depending on your location.
- Shipping Costs: Calculated during checkout based on your location.
3. Returns & Exchanges
If you're not completely satisfied with your purchase, we offer returns and exchanges within 14 days of receiving your order:
- To Start a Return or Exchange: Contact our support team at admin@bricktee.com with your order number and reason for return/exchange.
- Refund Policy: Refunds will be processed once we receive the returned item, taking 5-7 business days to reflect on your payment method.
4. Missing or Damaged Orders
If you received an incorrect or damaged order, please contact us immediately at admin@bricktee.com. We will resolve the issue with a replacement or refund.
Business Hours
- Monday to Friday: 9 AM - 5 PM PST
- Weekends: Closed
Custom Design Assistance
If you’re looking for a custom t-shirt design, we offer personalized design services. Contact us to discuss your ideas and we’ll bring them to life!